Terms and Conditions for Gardeners Feltham

These Terms and Conditions set out the basis on which gardening services are provided by Gardeners Feltham. By making a booking, confirming a service request, or allowing work to begin, you agree to be bound by these terms. They are designed to create a clear understanding between the customer and the service provider so that garden maintenance, landscaping support, and related outdoor work can be delivered in a professional and orderly way. For the avoidance of doubt, these terms apply to all standard domestic and small commercial gardening services unless a separate written agreement says otherwise.

Gardeners Feltham means the trading business, its employees, contractors, or authorised representatives carrying out the work. The term “customer” means the person requesting services, the owner of the property, or any other person authorised to arrange the work on behalf of the property owner. “Services” means the gardening, grounds maintenance, clearance, pruning, planting, lawn care, waste removal, and other agreed tasks described in the booking confirmation or quotation.

These terms should be read alongside any quotation, estimate, invoice, or written service summary issued before the work starts. If any wording in a quotation conflicts with these terms, the specific written quotation will usually take priority for that particular booking, but only to the extent of the conflict. Nothing in these Terms and Conditions affects your statutory rights as a consumer under UK law.

1. Booking Process

All bookings must be requested through an agreed communication method and are only confirmed once accepted by Gardeners Feltham. A request for service is not, by itself, a binding acceptance. The business may ask for information about the property, the size of the garden, access arrangements, waste volumes, and the nature of the work needed before confirming availability, pricing, or scheduling. This helps ensure that the garden services are suitable, safe, and properly resourced.

When a booking is confirmed, the customer will normally receive details of the date, approximate time, scope of work, and any assumptions used in preparing the quotation. The customer is responsible for checking that these details are accurate. If any part of the booking is incorrect, the customer should raise it promptly before the service date. Gardeners Feltham may decline or reschedule a booking where access is restricted, weather conditions make the work unsafe, or the site information provided is incomplete or misleading.

Where a quote is based on the customer’s description or photographs, it is given in good faith but may be revised if the actual conditions differ materially from what was described. This may include overgrown areas, hidden hazards, excessive waste, damaged fixtures, or difficult access. The customer agrees to allow reasonable inspection on arrival so that the service can be carried out safely and efficiently.

2. Scope of Services and Customer Responsibilities

Gardeners Feltham will provide the agreed service with reasonable skill and care, using suitable tools, materials, and working methods. The scope of work may include lawn mowing, edging, hedge trimming, weeding, seasonal tidy-ups, planting, soil preparation, small-scale clearance, and disposal of green waste where this has been expressly agreed. Any additional work not included in the booking may be charged separately if requested by the customer and accepted by the business.

The customer must ensure that the property is accessible at the agreed time and that the working area is reasonably clear of obstacles, hazards, and personal items. The customer is responsible for advising of any buried cables, irrigation systems, fragile features, contaminated areas, protected plants, or other site-specific issues that may affect the work. If such information is withheld, the business will not be liable for resulting damage except where liability cannot lawfully be excluded.

The customer must also ensure that any pets, children, or visitors are kept away from active work areas. If the service cannot proceed because the site is unsafe or access is unavailable, the visit may still be chargeable if time has been reserved and staff have attended. Gardeners Feltham may refuse to carry out tasks that would be unsafe, unlawful, or likely to cause damage, even where those tasks were requested by the customer.

3. Payments

Unless otherwise agreed in writing, payment is due in full on completion of the service or within the period stated on the invoice. For larger projects, repeat maintenance, or one-off works involving materials or waste disposal, Gardeners Feltham may request a deposit, staged payments, or payment in advance. Any deposit requested is used to secure the booking and cover administrative or preparatory costs, and it may be non-refundable except where required by law or expressly stated otherwise.

Prices may be quoted as fixed fees, hourly rates, or estimated ranges. Estimates are not guarantees unless clearly described as fixed. Where the work takes longer than expected because of conditions beyond reasonable control, the final charge may reflect the actual time spent or the extra labour required, provided this is fair and communicated where practical. Additional charges may also apply for unexpected waste volumes, specialist equipment, materials, or extra labour agreed during the visit.

Invoices must be paid by the method and deadline stated on the invoice or booking confirmation. If payment is late, Gardeners Feltham may charge interest and recover reasonable debt collection costs to the extent permitted by law. The business may also suspend further services until overdue balances are settled. Payment disputes should be raised promptly and in good faith, with clear reasons and any relevant supporting information.

4. Cancellations, Rescheduling, and Delays

Customers may cancel or reschedule a booking by giving reasonable notice. Where a cancellation is received too close to the appointment time, Gardeners Feltham may charge a cancellation fee to cover reserved labour, travel, and preparation costs. The amount of any fee will depend on the notice given, the nature of the booking, and any non-recoverable expenses already incurred. If a deposit has been paid, part or all of it may be retained to reflect those costs.

If access is denied, the customer is absent when attendance is required, or the property is not ready for the agreed work, the appointment may be treated as a late cancellation or a wasted visit. Where weather conditions, safety concerns, equipment failure, illness, or other operational issues prevent attendance, the business will try to rearrange the work as soon as reasonably practicable. Gardeners Feltham will not be liable for delay caused by circumstances outside its reasonable control, including severe weather or supply disruptions.

For recurring garden maintenance arrangements, either party may end the service by giving the notice period stated in the booking terms or invoice. If no notice period is stated, reasonable notice should be given. Any work already completed, materials ordered, or waste removed before cancellation remains payable. The business may also cancel a booking where the customer behaves abusively, demands unsafe conduct, or repeatedly fails to meet payment or access obligations.

5. Liability and Limitations

Gardeners Feltham will take reasonable care while carrying out the service, but gardening work often involves natural variation, hidden defects, and unpredictable site conditions. The business is not responsible for pre-existing damage, poor root structure, disease, decay, unstable fencing, cracked paving, hidden pipework, or deterioration that becomes visible during ordinary work. In particular, pruning, cutting, lifting, and clearance may reveal underlying conditions that were not apparent before the service began.

The business will not be liable for loss or damage arising from inaccurate information supplied by the customer, insufficient access, failure to warn of hazards, or instructions that the business reasonably considers unsuitable. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under UK law. Subject to that, the business’s liability for any claim arising from a service will be limited to the amount paid for the specific service giving rise to the claim, except where a higher limit is required by law.

The customer is responsible for backing up or removing items that could be damaged by outdoor work, such as ornaments, lighting, garden furniture, tools, or valuables left in the working area. Gardeners Feltham is not liable for indirect or consequential losses, including loss of profit, loss of enjoyment, or loss of use of the garden, except where such exclusion is unlawful. Any claim for alleged damage should be notified as soon as reasonably practicable and before any affected area is altered further.

6. Waste Regulations and Disposal

Where garden waste removal is included, Gardeners Feltham will handle the waste in line with applicable UK waste regulations and environmental requirements. Green waste, hedge trimmings, grass cuttings, leaves, and similar biodegradable material will normally be separated where practical and transferred to an authorised disposal or recycling route. The customer agrees that all waste presented for removal in connection with the booking becomes the responsibility of the business only once it has been accepted for loading and disposal.

The customer must disclose any waste that may be contaminated, mixed with non-green materials, or subject to special handling requirements. This includes soil containing rubble, treated timber, invasive species, sharps, chemicals, asbestos, or other hazardous substances. Such materials may not be accepted under a standard gardening service and may require specialist disposal arrangements. Any extra costs arising from inaccurate description of waste will be payable by the customer.

Gardeners Feltham will not knowingly breach environmental law or duty of care obligations. The customer must not ask the business to dispose of prohibited waste unlawfully, and the business may refuse any load that appears unsafe or non-compliant. If waste remains on site after a service because it was not included in the arrangement or could not lawfully be removed, the customer must arrange appropriate disposal. Waste transfer records or related documents may be retained where required by law or administrative practice.

7. Materials, Plants, and Equipment

If the service includes the supply of plants, compost, mulch, turf, or other materials, the business will use reasonable care in sourcing items that are fit for the intended purpose. However, natural products can vary in colour, growth rate, performance, and seasonal appearance. Any advice given about plant suitability, maintenance, or expected results is provided in good faith but is not a guarantee of future growth or success.

Where the customer supplies materials or equipment, the business is not responsible for faults, hidden defects, or poor quality unless those faults should reasonably have been obvious before use. Gardeners Feltham may refuse to use unsuitable customer-supplied materials where they could create a safety risk or lead to unsatisfactory results. Any borrowed or customer-owned equipment used at the customer’s request remains the customer’s responsibility unless damage is caused by proven negligence.

8. Complaints and Remedies

If the customer believes the service has not been performed in accordance with these terms, the issue should be raised promptly and in a reasonable manner so that it can be reviewed. Gardeners Feltham may ask for photographs, a description of the concern, or an opportunity to inspect the area before any remedy is agreed. In many cases, a practical remedy may be offered, such as a return visit, partial refund, or adjustment to the invoice, depending on the circumstances.

Any remedy will be assessed fairly and in proportion to the nature of the issue. The customer agrees to take reasonable steps to reduce any loss or prevent further damage after a problem is identified. Nothing in this section limits rights that cannot be waived under consumer law. The business aims to resolve disputes cooperatively, but where agreement cannot be reached, either party may use the courts or any lawful alternative dispute resolution process.

9. Data, Privacy, and Communications

In the ordinary course of managing bookings, invoices, and service delivery, Gardeners Feltham may collect and use limited personal information such as names, addresses, contact details, service preferences, and payment records. This information will be used only for legitimate business purposes, including administration, scheduling, payment processing, accounting, and legal compliance. It will be handled in accordance with applicable UK data protection law.

The customer agrees that the business may contact them about quotations, bookings, changes to appointments, invoices, or service-related matters using reasonable communication methods. Marketing communications, if any, will be sent only in accordance with applicable consent or soft opt-in rules. Personal information will not be sold to unrelated third parties. It may be shared only where necessary for lawful service delivery, payment processing, professional advice, or legal compliance.

Gardeners Feltham may retain records for as long as reasonably necessary to manage the customer relationship, resolve disputes, meet tax obligations, and comply with legal requirements. Customers should notify the business promptly if their contact details change or if they wish to discuss how their information is used.

10. Governing Law

These Terms and Conditions, and any dispute or claim arising from them or in connection with them, are governed by the laws of England and Wales. The parties agree that the courts of England and Wales will have non-exclusive jurisdiction, except where consumer law gives the customer the right to bring proceedings in another appropriate forum.

If any part of these terms is found to be unlawful, invalid, or unenforceable, that part will be treated as removed to the minimum extent necessary, and the remaining provisions will continue in full force. No failure or delay by Gardeners Feltham in enforcing a right or remedy will operate as a waiver of that right or remedy.

These terms represent the general service conditions for gardening work and related services. By proceeding with a booking, the customer confirms that they have read, understood, and agreed to be bound by them. The business may update these terms from time to time, and the version in force at the time of booking will apply unless a newer version is expressly agreed in writing.